Privacy Policy

1. Who we are

L’ENVOÛTANTE is responsible for the personal information collected on this website. [To confirm: company name, address and a privacy contact email.]

We aim to follow the Nigeria Data Protection Act 2023. [To confirm: whether a Data Protection Officer has been named and whether registration with the Nigeria Data Protection Commission applies.]

2. What we collect

• When you browse: basic technical details your browser sends (such as IP address and browser type), used to run and protect the website.
• At checkout: your name, email, phone number, delivery or collection details, gift message, order notes, and your age confirmation for wine.
• In enquiries: your name, contact details, company, and the details you give us about your request. Artist enquiries may include links to your portfolio or social profiles.
• If you create an account: your email and login details.

We do not receive your full card details. Flutterwave handles them.

3. How we use it

• To process, deliver and support your orders.
• To check payments with Flutterwave and prevent fraud.
• To confirm age for wine orders.
• To reply to enquiries and send quotes.
• To keep records we must keep by law, such as tax and accounting records.

Our legal reasons are: to perform our contract with you, to meet legal duties, and our legitimate interest in running a safe shop. Where we rely on your consent, you can withdraw it at any time.

4. Payments

Payments are processed by Flutterwave. Flutterwave handles your payment details under its own privacy policy. We receive the payment status and a reference.

5. Cookies and similar technology

We only use what the website needs to work: your shopping bag, your 18+ confirmation and your sign-in are saved in your browser. We do not currently use analytics or advertising cookies. See our Cookie Policy.

6. Emails and marketing

We send messages about your order when needed. We will only send marketing emails if you sign up for them, and you can unsubscribe at any time. [To confirm: newsletter provider — not yet connected.]

7. Who we share it with

• Flutterwave, to take payments.
• Delivery partners, to deliver your order. [To confirm: names of delivery partners.]
• Our website and database hosting providers, who store data for us.
• Authorities, when the law requires it.

We do not sell your personal information.

8. International transfers

Some of our service providers may store or process data outside Nigeria. Where this happens, we take steps required by the Nigeria Data Protection Act 2023 to protect it. [To confirm: list of countries and safeguards.]

9. How long we keep it

We keep order records for as long as the law requires for tax and accounting [To confirm: retention period]. We keep enquiries for [To confirm] and then delete them, unless they became an order.

10. Security

Payments are checked on our server. Staff access to orders is limited to authorised accounts. Product photos are stored privately. No system is perfectly secure, but we take reasonable steps to protect your data.

11. Your rights

You can ask to see, correct, or delete your personal information, object to how we use it, or ask us to limit its use. You can also ask for a copy in a common format. To make a request, contact us (see section 1). You may also complain to the Nigeria Data Protection Commission.

12. Changes

We may update this policy. The date below shows when it last changed.

Effective date: [To confirm]