Shipping & Delivery Policy

1. Where we deliver

[To confirm: delivery areas and cities.] Only the delivery options shown at checkout are available. If no option is shown, we will contact you to arrange delivery.

2. Delivery fees

The fee for each delivery option is shown at checkout before you pay. [To confirm: delivery fees and how they are set.]

3. Processing and delivery times

[To confirm: how long orders take to prepare and estimated delivery times.] Delivery times are estimates, not guarantees.

4. Updates on your order

You can check your order status on your order page using your order number. [To confirm: whether email or SMS updates will be sent.]

5. Failed delivery and wrong addresses

Please check your address and phone number. If a delivery fails because the address is wrong or no one is available, we will contact you. [To confirm: whether a re-delivery fee applies.]

6. Event delivery and collection

Delivery to an event venue, or collection at an event, is only possible when shown for that event. These options close at the event's order cut-off time.

7. International shipping

[To confirm: whether international shipping is offered.] Wine cannot be shipped to places where this is not allowed by law.

8. Wine and fragile items

Wine and glassware are packed with care. Wine is only handed to adults aged 18 or older, and we may ask for ID. Please check fragile items when they arrive and tell us about any damage quickly.